Frequently Asked Questions
COVID-19 Safety Procedures
The health and safety of our customers, crew and community is our top priority. We are following the latest advice from the public health and aviation authorities and have adopted the following procedures to safeguard your health when you fly:
- We are now only flying private flights. You will not share the helicopter cabin with any other passengers that aren’t in your group.
- Regular cleaning and sanitising of all public areas of our offices and temperature checking for all passengers and crew on entering the building.
- The helicopter interiors are cleaned and sanitised prior to every flight with emphasis on touch areas such as doors, handles, seatbelts and headsets.
- Face masks, hand sanitiser and disposable headset covers are used by pilots and are available on board for passenger use. At this time, we request that face masks are worn for the duration of your flight.
Is there a passenger weight limitation?
For safety reasons, all helicopters have maximum weight and weight distribution limits determined by the aircraft manufacturer.
You may be asked to confirm your weight as part of the booking process or weighed as part of the check-in process. Carry on luggage other than small items such as cameras will need to be weighed before being loaded on the helicopter.
One of the helicopter types we fly has a maximum passenger limit of 300lbs (136Kg), so if this applies, we request that you let us know before booking.
What if the weather is bad on the day?
If the weather is not good enough to complete your flight safely, we will cancel the flight and try to reschedule to an alternative date to suit you. If this is not possible, we will refund all payments made in full.
Where do you fly from?
We are based in Weston airport in west Dublin, just off exit 5 on the M4. We operate from the National Flight Centre building beside the airport terminal building.
Customer parking is available if you are travelling by car. See our Contact page for airport location and directions.
Many city centre hotels offer a shuttle service to the airport. Alternatively, we can arrange a chauffeur transfer if required.
How many passengers can fly in a helicopter?
We have helicopters capable of accommodating from 3 to 6 passengers. We can use multiple helicopters for groups larger than 6.
Will there be other passengers on our flight?
No. All helicopter charters are private flights which operate to your schedule and the only passengers on board are from your group.
For sightseeing flights, we are currently only flying private tours so you will not have to share the helicopter with passengers from other groups.
Are children allowed to travel on the helicopter?
Children are welcome on our helicopters with a few additional safety considerations.
All children under 12 years of age must be accompanied by an adult.
For safety reasons we do not permit lap seating, so infants must be seated in a suitable infant seat secured to an individual seat on the aircraft. Many infant car seats are suitable for use on aircraft and are marked as such.
If you intend to travel with children or infants, please let us know during the booking process.
Is it complicated to charter a helicopter?
We try to make the process as straightforward as possible. Contact us to advise us of your travel requirements and we’ll advise of pricing, flight times and potential landing sites close to your location.
Prior to your flight, we take care of landing permissions and organise chauffeur transfers at either end as required. You will have one point of contact from initial enquiry, so if your itinerary changes at the last minute, we can quickly accommodate the changes.
Can you pick me up from my house?
We can often collect customers from their home, hotel or premises. In general, we need an area clear of obstacles and away from built-up areas to take-off and land.
The size of the area required is determined by the air tranport regulations and based on the type of helicopter used, so if you let us know where you wish to be collected, we can advise if the location is suitable.
Do you cater for custom helicopter tours?
We certainly can. All of our sightseeing tours are private tours, so it’s your flight and we can customise any of our tour routes to include specific locations of interest.
The most common request we get is to fly over a specific town or house and we can almost always accommodate this.
Can I use my mobile phone to take photos and videos during my flight?
Yes. The view from the helicopter is something you won’t forget, but feel free to take lots of pictures and videos.
We just ask that mobile phones and tablets are switched to flight mode prior to departure.
Before your Flight
When should I arrive for my flight?
We request that passengers arrive at least 20 minutes before the scheduled departure time.
This allows enough time for us to check in all passengers, get them safely to the helicopter and give a short safety briefing prior to departure.
Dangerous goods - Is my luggage safe?
For safety reasons, certain items are prohibited from being carried on board our helicopters, or have restrictions on the quantity which can be carried.
We follow the same regulations as the scheduled airlines, so the same luggage guidelines which most passengers are familiar with, apply. The following items are prohibited or are restricted:
- Flammable liquids and gases
- Toxic substances
- Compressed gas
- Incapacitating sprays
- Ignitable gas devices
- Radioactive material
In addition, devices containing lithium batteries such as phone power-packs or e-cigarettes must be carried on your person and not in the baggage compartment.
If you have any queries about what items are restricted, please let us know prior to your flight, as prohibited items will not be carried.
Other Common Questions
Is helicopter flying safe?
Safety is our top priority. We operate our flights to the same European Aviation Safety Agency (EASA) regulations as the scheduled airlines, which are more restrictive than private flights in terms of pilot qualification and training, aircraft maintenance program and operating limits.
Our pilots have thousands of flying hours in a variety of roles. In accordance with EASA regulations, pilots adhere to an approved program of ongoing training and testing to maintain profiency. Our helicopters are maintained under a approved maintenance program in accordance with the manufacturers’ instructions.
Flights are operated under Air Operator Certificate IE.60/13 issued by the Irish Aviation Authority in accordance with EASA rules.
Do you fly at night?
We currently only fly during daylight hours, which are sunrise to sunset.